Returns & Cancellations Policy
Please review our policies regarding your custom orders.
Cancellations
Because our items are custom-printed specifically for you, orders enter the production pipeline very quickly. You have a strict 6-hour window from the time you place your order to request a cancellation or make changes (such as updating an address or changing a size).
After 6 hours, the order is sent to our print partners in the United States, and we can no longer cancel or modify it. To request a cancellation within the 6-hour window, do it through the website or email us immediately at sakpase@ethohaiti.com.
Returns and refunds
We only accept returns or offer refunds for defective or damaged products.
If you receive a defective or damaged item, you can choose a full refund or a free replacement.
Size exchanges
Because every item is custom printed to order, we do not offer size exchanges. Please refer to our sizing charts before placing your order.
Damages and misprints
If you receive an item that is defective, damaged, or features a manufacturing error (such as a misprint), contact us and choose a full refund or a free replacement.
You must contact us within 7 days of receiving your delivery to report an issue.
To resolve the issue quickly, please follow these steps:
- Email us at sakpase@ethohaiti.com within 7 days of delivery.
- Include your order number.
- Attach a clear photograph showing the damaged or defective area of the product.
In most cases, you will not need to ship the defective item back to us. Once we receive the photo and verify the defect with our print partners in the United States, we send the full refund or the free replacement you chose. A replacement goes to your original shipping address at no extra cost.
Refunds
If you opt for a refund on a defective item rather than a replacement, we will notify you once your claim is approved. You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at sakpase@ethohaiti.com.